Making Customer Obsession a Reality in Media Products

Making Customer Obsession a Reality in Media Products

Customer voices come from many channels these days: app store reviews; online store reviews, such as Amazon and Walmart; support tickets via email; phone calls; and direct broadcast using Twitter, Instagram, Facebook etc.

This is too much for a company to follow, analyze, and summarize. And yet getting a 360 degree perspective on your customers is a determining factor for improving your monetization, personalization, and reducing churn.

Take part in the next OTT.X Wednesday Webinar to learn how your company can collect, analyze, and respond to customer feedback across various channels and devices.

Leverage Machine Learning at scale to reimagine consumer engagement through personalization and automated customer support and superior live in-app experiences.

Speakers
Phani Kolaraja, Co-Founder & CEO, CuVO
Mala Ramakrishnan, Co-Founder & Chief Product Officer, CuVo